Frequently Asked Questions

MiniPOS

In a restaurant, how does one send the food order to the kitchen printer ?

Select all the foods ordered then swipe the screen from the left to the right and select “Process receipt”. This will print the order on the kitchen printer. If, in your order list, you have some items that do not need to be prepared by the staff in the kitchen then swipe your finger on the item line then select the “complete button” which is the last one  and press ok to the dialogue box. If you add more items after having printed the order, then only the newly added item will be printed after you select the “Process receipt” tab.

What is a super user?

Super user is the main administrator who controls the whole system. In the mini office which is referred to as the BACK OFFICE, when you first start, you will be ask to set up the super user. Once it is set up the system is ready to be used. In one of the setup steps, you will need to create another user. This user can be for one of your staff with lesser permission. The system comes with two users only. Additional users license  are available for $85 each.   In the mini POS you will be asked to set up another super user and you are allowed to create as many users as you may need to.

Just bought your system & software, what do I do while waiting for them to arrive?

Well, thank you for making this purchase. The staffs at Wisetronic look forward in helping you making this purchase an amazing experience.  Now we would ask you to go to our website www.wisetronic.com then select the tutorial tab. We will advice you to spend some time to go over all the materials in both the “MiniPOS” and “MiniOffice”. This will prepare you to really understand the requirement from your part to fully benefit the potential of the software and hardware.

How to do a refund on the Minipos?

Simply swipe your finger from the left part of the screen to the right. You will see the refund tab from the list.

Can I preprint a receipt before it is being paid ?

Yes, you can do so, simply swipe your finger on the screen from the left to the right. Then select preprint option from the list. You can also write a memo depending on the type of business , such as if you have a repair business, you use the memo line to record a deposit if the customer has done so.

If you have a restaurant business, you can do the following

Again swiping your finger from the left to the right on your screen

you can do the following

  1. change the table
  2. combine receipts
  3. split receipt
  4. process receipt
  5. look at the waiting list if you have purchased the app.

Why is my receipt not printing?

Check the at left side of your side , you will five different icons and the far left icon is for the printing, it should be ON. If it shows OFF, then press on the icon it turns to ON.

How can I get rid of a receipt, if it is not paid yet?

Simply select the broom icon at the far left bottom of your screen. This will clear the receipt screen.

How do I get rid of a line item before finalizing it?

Simply place your finger on the line item , then swipe to the right . By pulling to the left, five options will appear . You can select the minus option to decrease the quantity on the line item chosen. By selecting the pencil option , this will allow you to edit the line. Selecting the X , this will allow you to delete the line. Selecting the circle, this will display the info about the line if the order was sent to the kitchen printer as an order( restaurant only). The last option allows you to change the status of the line item (restaurant only).

How do I create a user?

Most of the time the system will have a super user assigned. This super user is allowed to administer the system. Once you have signed on as the super user, there will be a pink or blue button appearing at the bottom far right corner of your screen. Place one finger on the button, the following options will appear

Manage product, Manage staff, Add new page, edit page, Add new button, setup wizard

select the Manage staff button to allow you to create a new user. Fill in the appropriate lines then select the ADD function to add the user to the system. You can repeat this to add more users.

How do I add my products on the system?

Simply select the ‘Manage products’ into the system. Select the ‘ADD’ button then start filling the fields. Once all the fields have been filled, press on the ‘save’ button. Keep repeating the process for all your products.