Wisetronic Inc. Return Policy

These are Wisetronic Inc. Overall Return Guidelines applicable only to products purchased by you directly from Wisetronic Inc. All returns must meet the overall guidelines in order for the individual return policy to apply.

• All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Wisetronic Customer Service through any of the methods provided on our Contact Us page.
• Returns for refund may be subject to a restocking fee.
• All products that are new with the retail packaging never opened can be returned to Wisetronic within 30 days regardless of the individual return policy.
• Products that are received by Wisetronic in any of the following conditions are not eligible for return and may be rejected:

• Any product not purchased from Wisetronic.
• Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
• Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
• Any product from which the UPC code has been removed from its packaging.
• Any product that exhibits physical damage. If you received your product damaged.
• Any product which appears tampered, customized or altered in any way.